Bharat Sanchar Nigam Limited (BSNL) has made another in-house move aimed at strengthening its business operations. It recently faced a setback after its contract with a private vendor for the Sanchar Aadhaar app came to an end.
In a recent development, BSNL announced the launch of the ‘Sanchar Mitra’ app, marking a significant step towards restoring and streamlining new customer onboarding. Following the expiry of its contract with a private firm, BSNL was unable to onboard new subscribers through the Sanchar Aadhaar app. The newly developed in-house platform can now be used by BSNL retailers and franchise partners to digitally verify customers.
Additionally, when the earlier contract ended, BSNL was unable to add new customers for a considerable period, resulting in revenue losses for the operator. With its own digital onboarding platform now in place, the company no longer needs to rely on external vendors for customer verification and activation.
Further, this development enhances BSNL’s operational resilience and positions it more robustly for future growth, while also serving as an example for other Indian companies to internalise critical processes. Although BSNL has been adding active subscribers at a gradual pace, the continued increase is viewed as a positive indicator for the telco’s long-term recovery.