Tech Mahindra has announced the establishment of an Amazon Web Services (AWS) agentic process transformation centre of excellence (CoE), aimed at accelerating the integration of agentic artificial intelligence (AI) within enterprises across sectors including telecom, healthcare, banking, retail and manufacturing.
The CoE integrates Tech Mahindra’s business process services expertise with AWS’ cloud and agentic AI capabilities, enabling enterprises to move from AI experimentation to tangible business outcomes. It is structured as a scalable AI execution engine designed to deploy industry-specific solutions that improve operational efficiency, reduce costs, enhance decision-making and accelerate pilot-to-production cycles.
The CoE has already demonstrated measurable impact through its first jointly developed solution, Collections Guru, an agentic AI-powered collections agent co-developed with AWS and deployed by Target Group, a United Kingdom-based financial services outsourcing provider. Built on AWS cloud and AI infrastructure, Collections Guru delivered approximately 40 per cent efficiency gains by autonomously optimising collection strategies, exemplifying the production-grade solutions the CoE intends to scale across industries.