The Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai has become the first airport in India and the third in the world to achieve the Airports Council International (ACI) Level 5 accreditation for exemplary customer experience standards. The milestone reinforces the airport’s position as a global leader in airport operations.
The airport has been committed to improve passenger experience through various initiatives. These include the use of design thinking methodologies for the development of digital-first initiatives and the Aviio app. The airport also has the highest number of e-gates in the country at 68 which was increased from the earlier 24.