Telecom Regulatory Authority of India (TRAI) has released revised regulations namely ‘The Standards of Quality of Service of Access (Wirelines and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024)’. These regulations are applicable for access (fixed and mobile) and broadband services.
Earlier, TRAI had issued three different regulations prescribing standards of quality of service (QoS), for basic and cellular mobile services, broadband services, and broadband wireless services. The new regulations shall supersede the above referred three regulations.
The revised regulations have been finalised after following a detailed consultative process through a consultation paper on ‘Review of Quality-of-Service Standards for Access Services (Wireless and Wireline) and Broadband (Wireless and Wireline) Services’ issued on August 18, 2023 inviting comments from the stakeholders. An open house discussion was held with the stakeholders on April 9, 2024 wherein representatives from stakeholders and consumer forums shared their views on different provisions of the regulations.
Some of the salient features of the regulations include mandating service providers to display technology (2G/3G/4G/5G) wise mobile coverage maps on their website, to enable consumers to make informed decisions, bringing transparency in QoS performance reporting, the service providers have been mandated to publish QoS performance, against prescribed parameters, on their website, etc.
These regulations shall come into force with effect from October 1, 2024.