NHAI plans to launch ranking system for toll plazas

In an effort to address issues at toll plazas, NHAI plans to launch a system of ranking toll plazas on the basis of cleanliness, staff behaviour and availability of ambulances, cranes, etc., in case of any emergency on highways. Every quarter, three best toll plazas will be identified by NHAI. The competitive atmosphere created through this ranking system will help in improving amenities and overall convenience for highway users.

Further, the highway operation division of NHAI has launched a countrywide drive to address issues that affect highway users, such as those related to electronic tolling and FASTag lanes, cleanliness at toll plazas, behaviour of staff at toll plazas, deployment of marshals, cleanliness of toilets, functioning of highway nests, wayside amenities and availability of ambulances and cranes.