TRAI seeks explanation from global calling card companies over instances of unsatisfactory service quality

TRAI has sought an explanation from global calling card companies including Matrix, Uniconnect and Oneworld Teleservices over instances of unsatisfactory service quality provided to consumers. The move comes after an SMS-based survey initiated by the regulator revealed that nearly half the consumers who used the services felt that it worked only partially or did not work at all. TRAI has asked the companies to check their records, analyse the issue and revert with their responses.